Appeals Section Manager

Date Posted: Fri, 22 May 2020 22:02:09
Salary: -
Rancho Cordova, CA 95670

Job Description

Join the Covered California team!

At Covered California, we recognize our employees are our most valuable asset. Our employees are the vital link that ensures that our vision, mission and values are fully realized. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team!

Do you thrive in a fast-paced environment? Are able to multi task while changing priorities throughout the day? Do you understand the nuances of working in a call center production environment? Covered California is looking for an Appeals Section Manager in the Rancho Cordova Service Center!

The Appeals Section Manager oversees and manages the Appeals Section within the Customer Relations & Resolution Branch. They direct the activities of the Appeals Sections and provides direction to Escalations Resolution Units.

The State classification for this position is a Staff Services Manager II.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Excellent leadership skills.
  • Excellent written and oral communication skills, including demonstrated ability to communicate effectively to a wide range of audiences
  • Ability to develop and drive strategic vision of a team/unit, oversee the work of a team, use good judgement, and create a positive working environment.
  • Ability to delegate responsibility, work with others effectively, and coach team to develop their capabilities.
  • Flexibility, willingness, and ability to provide guidance and training in a changing environment.
  • Strong collaboration skills and ability to work effectively with all types of people while maintaining positive and professional working relationships.
  • Knowledge of facilitation techniques and extensive experience facilitating effective meetings.
  • Ability to analyze and evaluate data and research in concert with organization needs and present ideas and information effectively.
  • Ability to maintain confidentiality of all information entrusted to this position.
  • Excellent organizational skills and demonstrated success coordinating activities to completion.
  • Proven ability to execute desired outcomes with excellent results.
  • Capacity to remain calm under pressure, handle several problems or tasks simultaneously, and consistently meet deadlines.
  • Tactfulness and a positive attitude with excellent interpersonal skills.

Minimum Qualifications:

- One year of experience in the California state service performing the duties of a Staff Services Manager I.

OR

- One year of experience in the California state service performing analytical staff duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst. AND Current employment in a class with a level of responsibility not less than that of Staff Services Manager I.

OR

- Two years of experience in the California state service performing analytical staff duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst.

OR

- Four years of increasingly responsible management, personnel, fiscal, planning, program evaluation, or related analytical experience which shall have included the preparation of reports and the presentation of recommendations to management beyond the trainee level, at least one year of which must have been in a supervisory capacity. (Experience in the California state service applied toward this requirement must include one year performing the duties of a class with a level of responsibility not less than that of Staff Services Manager I.) (In appraising experience more weight will be given to the breadth of pertinent experience and the evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of the experience.)

AND

-Equivalent to graduation from college. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)

Employee Benefits
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work life services, leave benefits, and work life balance. To learn more, copy and paste this link into your browser: http://hbex.coveredca.com/jobs/benefits/

Note: New to state civil service employees are typically hired at the minimum of the salary range.

Application Deadline: 6/1/2020 @ 11:59 pm PST

Job Type: Full-time

Salary: $6,722.00 /month

Experience:

  • Call Center: 1 year (Preferred)
  • Management: 4 years (Preferred)
  • Call Center Management: 1 year (Preferred)
  • Appeals: 2 years (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Schedule:

  • Monday to Friday

Company's website:

  • https://hbex.coveredca.com/careers/

Company's Facebook page:

  • https://www.facebook.com/CoveredCaliforniaCareers/?ref=aymthomepagepanel&eid=ARDvsz4IajunsoGVtXfzZ2UQEzLhnyrpxfeJzpp3Fb5CUdsj5eujoPVVzI0J0N-rnNOwV63LJTW0S6sI

Work Remotely:

  • Temporarily due to COVID-19
One year of experience in the California state service performing analytical staff duties of a class with a level of responsibility not less than that of Associate Governmental Program Analyst. (Experience in the California state service applied toward this requirement must include one year performing the duties of a class with a level of responsibility not less than that of Staff Services Manager...

Company : Covered California

Job Title : Appeals Section Manager

location :

For more information, click here to apply

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Job Detail

  • Job Id
    e74d1d6d710f1c46
  • Location
    Rancho Cordova, CA 95670
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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