CSR - Customer Service Representative

Date Posted: Mon, 01 Jun 2020 16:22:20
Salary: -
Columbus, OH 43213

Job Description

The Customer Service Representative will have a strong ability to service customers and day-to-day functions within the department. We are seeking a best in class representative that can perform on an individual basis and part of a team.

What’s in it for you:

At King Memory, we believe a rewarding work culture is an important aspect of the perfect job. That’s why we offer competitive compensation plans with a strong benefits package:

· On-the-job training

· $14-$16 per hour starting wage

· Profit-Sharing for all eligible employees

· 6 paid holidays per year

· 5 vacation days/year after 90 days of continuous employment

· Eligibility for health insurance after 3 months of continuous employment

· Eligibility for Retirement planning and savings options with up to a 3% match after

· 3 months of continuous employment

· Employee appreciation events year-round

· Climate controlled work environment

· Casual dress code

What you will be doing:

As a Customer Service Representative, you will provide optimal service to all areas of the business, work closely as a team and ensure customer needs are met. This position operates from Monday – Friday. Overtime may be available. Regular attendance is required. Duties include:

· Ensures that service standards are attained

· Complete understanding of company capabilities and service, and effectively communicates all offerings to the current and potential customers

· Set priorities and establish plan for open problems and resolve issues timely

· Answers customer phone calls, emails, and chat messages on multiple platforms

· Monitors negative feedback, resolves negative customer experience to have negative feedback removed/updated to positive feedback

· Document and fix listing errors

· Works with the shipping department to resolve issues and maintain on time shipping metrics

· Works with shipping carriers to resolve insurance claims and lost package issues

· Works with the other departments to assist evolvement and promote innovation in the ecommerce market place to align with company growth strategies

· Problem solve lost/misplaced orders, monitoring through the various shipping carriers tracking protocols, filing insurance claims when necessary

· Daily pick up and processing of customer returns and refunds

· Documents troubleshooting and problem resolution steps

What we are looking for:

We are looking for customer focused individual that is also knowledgeable when it comes to computer hardware.

· Proven skills required in order to create, maintain and enhance customer experience

· 2 years of e-commerce experience OR 3+ years of retail

· Experience working in consumer product goods preferred

. Hardware experience required. A+ Certification preferred.

· Some college or undergraduate degree

King Memory is an equal opportunity employer. King Memory does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

***ONLY APPLICANTS WITH COMPUTER HARDWARE KNOWLEDGE WILL BE REVIEWED FOR CANDIDATE CONSIDERATION*****

KING MEMORY IS LOCATED AT 380 MORRISON ROAD, COLUMBUS, OHIO 43213

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Experience:

  • customer service: 2 years (Preferred)

Schedule:

  • Monday to Friday
  • Weekends required
  • Night shift
  • Overtime

Company's website:

  • http://kingmemory.com/

Work Remotely:

  • Temporarily due to COVID-19
Answers customer phone calls, emails, and chat messages on multiple platforms. A+ Certification preferred. Problem solve lost/misplaced orders, monitoring through the various shipping carriers tracking protocols, filing insurance claims when necessary. Documents troubleshooting and problem resolution steps....

Company : King Memory

Job Title : CSR - Customer Service Representative

location :

For more information, click here to apply

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Job Detail

  • Job Id
    76eb275b5622b7c8
  • Location
    Columbus, OH 43213
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact King Memory

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