Youth Services Manager
The primary responsibility of the Youth Services Manager is to provide oversight and technical assistance to contracted providers of WIOA Youth Services and Programs. Coordination with other agencies and developing support for the agency’s programs is a major duty. The incumbent will be responsible for facilitating quarterly provider meetings; conducting monthly site visits to the provider agencies; collecting and sharing information with youth about community opportunities for education and training (i.e. workshops, career fairs, workplace site visits, networking opportunities, etc.); confer with members of industrial and business communities to determine training needs for apprentice and non-apprentice occupations; and other duties as assigned. Reports to the Deputy Workforce Development Director (DWDD).
Summary of Duties:
· Works with contracted youth services providers in planning, implementing, and evaluating workforce development programs for Region IV Workforce Development Areas.
· Monitors and tracks compliance with regulations through computer-generated reports and desktop analysis.
· Monitors and oversees activities and programs to ensure the attainment of stated goals, performance, and central specifications.
· Implements operational guidelines and procedures to ensure quality customer service.
· Works with youth service providers in devising strategies to ensure the attainment of performance goals.
· Tracks and monitors program performance and provider productivity.
· Provides orientation and technical assistance to service providers and project staff on eligibility determination, participant flow, forms completion, and contract requirements.
· Ensures program staff and service providers follow regulations.
· Conduct customer satisfaction activities.
· Prepares reports on all programs for DWDD and Workforce Development Director as requested.
· Prepares reports from GWR and other sources.
· Assist in proposal evaluations, contract development, and regional plan.
· Represents the agency in a positive and professional manner.
· Creates and maintains a work environment characterized by positive leadership, quality performance, and a strong team spirit.
· Conducts quarterly performance reviews to ensure performance goals/standards are met.
· Ability to supervise staff and be active in developing them.
· Serves as liaison with the Youth Committee.
· Maintains confidentiality.
· Performs other duties as assigned by the DWDD and Workforce Development Director.
Bachelor’s degree in business, economics, marketing, organizational development, mass communications, or a closely related field.
Must have 1-2 years of experience in a position responsible for interacting with businesses; providing customer support and service; providing employment and training services; serving as a business account representative; making presentations to business groups; Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Must have 2-5 years of supervisory experience.
Knowledge of WIA/WIOA and Training Experience
Must have a valid driver’s license and a vehicle with appropriate liability insurance with no business exclusion. Must be willing and able to drive said vehicle throughout the multi-county service area. Some overnight travel may be required. Must be able to lift at least thirty pounds. Must pass the required drug screen after an offer to hire is made. Must be able to work a flexible schedule including evenings and/or overtime if needed. Must conform with standards of conduct for employees. Must present a professional appearance and business demeanor. Must have a good work history including references.
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Job Type: Full-time